These Terms of Sale ("Terms") govern the sale of digital content and services offered by YOUWRITE to consumers, remotely, via the platform. Any order implies full acceptance of these Terms.
1. Provider identity
- Company name: YOUWRITE (SASU)
- Share capital: 500 €
- Registered office: 5, Allée de la Grande Treille, Bureau 3, 35200 Rennes, France
- SIREN 910899723 — SIRET 91089972300019 — Companies Register: Rennes
- Intra-EU VAT: FR49910899723
- President: Noureddine HAOUARI
- Email: [email protected] — Phone: +33 9 72 15 03 35
2. Subject
The provider offers access to digital content and services relating to generative artificial intelligence: recorded videos and lessons, live sessions, private discussion channels, quizzes, and a non-accredited certificate of completion. The offer may take the form of individual courses, learning paths, downloadable resources or subscriptions.
3. Prices
Prices are stated in euros, all taxes included. The applicable price is the one displayed on the order page at the time the order is confirmed. The provider reserves the right to change its prices at any time, it being understood that the price applied is the one in force on the day of the order.
4. Order and conclusion of the contract
Before confirming the order, the customer is informed of the product's essential characteristics, its total price including taxes, the payment and access terms, the duration and, where applicable, the renewal terms. The order is confirmed by activating a button explicitly mentioning the obligation to pay (article L.221-14 of the French Consumer Code).
The customer accepts these Terms by ticking the dedicated box before payment. This acceptance is recorded and kept as proof.
5. Payment — Polar.sh (Merchant of Record)
Full payment is made online via Polar.sh, acting as the Merchant of Record for the transaction (card, Apple Pay, Google Pay). Accordingly, the sales contract for the transaction, payment processing, applicable taxes and VAT, invoice/receipt issuance, the withdrawal process and refunds are handled by Polar.sh. Stripe acts as Polar's technical payment sub-processor.
Two-layer contract
- Layer 1 — Sale and payment (Polar.sh): the purchase transaction, payment, invoice, VAT, withdrawal terms and refunds are governed by Polar.sh's consumer terms, accepted at payment (https://polar.sh/legal/terms).
- Layer 2 — Service and content (YOUWRITE): access rights, the usage licence, community rules, obligations, liability and governing law are governed by these Terms, concluded between YOUWRITE and the customer.
Nothing in these Terms may contradict the information shown by the Polar.sh checkout (seller identity, tax handling, refund path).
6. Right of withdrawal and express waiver
In accordance with articles L.221-18 et seq. of the French Consumer Code, the consumer in principle has fourteen (14) days to exercise their right of withdrawal.
As this is digital content supplied without a tangible medium whose performance begins immediately, this right can only be exercised subject to the consumer's express waiver, in accordance with article L.221-28, 13° of the Consumer Code. At the time of the order, the customer must therefore: (a) expressly request immediate performance of the digital service and (b) acknowledge that they lose their right of withdrawal once performance has begun.
7. Commercial guarantee "Satisfied or refunded within 14 days"
Independently of the legal right of withdrawal (which the customer waives above to allow immediate access), the provider offers a commercial guarantee: "Satisfied or refunded within 14 days". This guarantee, within the meaning of articles L.217-21 et seq. of the Consumer Code, is distinct from the legal right and its terms are set out in article 15.
8. Usage licence and intellectual property
All content (videos, materials, texts, trademarks and YourApp elements) is protected by intellectual-property law and remains the exclusive property of YOUWRITE or its partners.
The customer is granted a personal, non-exclusive and non-transferable usage licence, for their own needs only. The following are prohibited in particular: resale, redistribution, sharing of access credentials, and any reproduction or distribution of the content. Trainers and organizations may not reuse the content without prior written agreement. Any infringement is sanctioned by article L.335-2 of the French Intellectual Property Code.
9. Customer obligations
- Comply with the community charter and refrain from any unlawful, defamatory or improper content.
- Not share access credentials or allow a third party to access their account.
- Not record, copy or distribute live sessions, and preserve the confidentiality of exchanges.
10. Subscriptions, renewal and cancellation
Where the offer is taken out as a subscription, its duration and renewal terms are specified at the time of the order. The customer may cancel their subscription at any time.
In accordance with article L.215-1-1 of the Consumer Code, a subscription taken out online can be cancelled online, through a feature accessible in a few clicks from the customer area. Any change to prices or to these Terms is notified at least 30 days before it takes effect and applies at the next renewal; the customer may cancel free of charge before that date.
11. Liability
Content is provided "as is". The provider does not guarantee individual results, as learning depends on the customer's involvement. This clause may not, however, exclude or limit the legal guarantee of conformity of digital content provided for in articles L.224-25-12 et seq. of the Consumer Code, which the customer benefits from as of right.
12. Availability and force majeure
The provider uses its best efforts to ensure the availability of the platform and, in the event of an interruption, to restore the service within 48 business hours. It cannot be held liable in the event of force majeure or events beyond its control.
13. Suspension or termination for serious misconduct
In the event of a serious breach by the customer of their obligations (in particular sharing of credentials, distribution of content or behaviour contrary to the charter), the provider may, after written notice, suspend or terminate access without compensation.
14. Personal data
The processing of the customer's personal data is described in the Privacy Policy, accessible from the site footer.
15. Terms of the "Satisfied or refunded" guarantee
To exercise the commercial guarantee, the customer sends a request to [email protected] stating their order number, within 14 days of purchase. The refund is made within 7 business days, via Polar.sh, to the payment method used for the order.
16. Taxes
Prices are displayed including all taxes. VAT and any applicable tax are collected and remitted by Polar.sh in its capacity as Merchant of Record. Any legal change to the applicable tax is passed through automatically.
17. Mediation and disputes
In the event of a dispute, the customer first sends a complaint to [email protected] in order to seek an amicable solution.
After contacting us and failing a satisfactory response, the consumer may refer the matter free of charge to the following consumer mediator (article L.612-1 of the Consumer Code): CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France — Tel: +33 1 89 47 00 14 — [email protected] — https://www.cm2c.net/declarer-un-litige.php.
These Terms are governed by French law. Any dispute falls under the competent French courts, without this clause depriving the consumer of the jurisdiction rules legally applicable to them.
18. Archiving and proof
The order and payment records kept by YOUWRITE and by Polar.sh constitute proof of the transactions. In accordance with article L.213-1 of the Consumer Code, orders of €120 or more are archived for 10 years.
19. Severability
If one of the clauses of these Terms is declared void or inapplicable, the other clauses retain their full effect.